Nizhoni Health Systems

Here are some of the positions currently available with Nizhoni Health. To apply, you can email your resume to careers(at)nizhonihealth.com.

  • chart audit clinician

    POSITION SUMMARY:

    Under general direction of the QI Director, the nurse conducts and coordinates quality assurance and improvement activities through a collaborative approach with Clinical Management. CA Nurses are responsible for all OASIS/coding/485 reviews. The CA Nurse promotes communication and collaboration throughout the organization with the purpose of driving an effective quality assurance program.


    RESPONSIBILITIES:

    • Review clinical information for appropriateness, congruency and accuracy as it relates to the OASIS and 485 while using Medicare PPS billing model and CMS guidelines.
    • Timely review and coding of OASIS documents.
    • Review 485 orders for interventions, goals and process measures.
    • Ensures comprehensive accuracy as well as compliance with federal, state regulations and organizational policy when reviewing OASIS.
    • Utilizes accurate ICD-10 coding and sequencing relating to the patient's medical condition including co-morbidities based on current coding guidelines.
    • Analyzes and monitors clinical documentation to identify trends and recommend improvements to quality.
    • Recognizes critical issues and communicates immediately to the Clinical Management.
    • Assists in the development of processes and procedures to ensure quality patient services and compliance of professional standards.
    • Assumes responsibility for personal growth and development and maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education, including mandatory in-service programs offered by the agency.
    • Participates in clinical and/or departmental meetings as requested.
    • Adhere to HIPPA laws and maintains patient confidentiality at all times.
    • Conduct other clinical record audits as assigned

    COMPETENCIES:

    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
    • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
    • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

    REQUIRED QUALIFICATIONS:

    • Graduate of an accredited school of professional nursing.
    • Is currently licensed as an RN through the State Board of Nursing and meets one of the following criteria:
    • RN with a Bachelor's degree in nursing and one year of related working experience
    • RN with a diploma or associate's degree with two years related work experience
    • Complies with accepted professional standards and principles.
    • Experience with OASIS and/or Medical coding


    PREFERRED EDUCATION AND EXPERIENCE

    • Knowledge of Home Health Agency policies and principles
    • 1-2 years' experience in a home health environment
    • OASIS certification (COS-C) preferred
    • OASIS Home Health ICD-10 coding certification (HCS-D) preferred
    • Knowledge of both state and federal home care regulations
    • Experience using EMR HealthWyse
    • Proficiency utilizing Office 360
    Apply
  • Analyst, Physicians Orders

    OVERVIEW

    The responsibility of the Physicians Orders Department is to ensure home healthcare documentation between our clinicians and providers are received in a timely manner to ensure the best plan of care is provided to our patients while meeting regulatory compliance guidelines. As a POD Analyst for the department, you will be responsible for the collection, organization, and analysis of data in relation to our physician orders. In addition, you will be responsible for the resolution of errors found during the order collection process as well as trending of this data to better improve upstream processes.


    RESPONSIBILITIES

    · Maintains pertinent clinical documentation and tracks required forms in applicable systems.

    · Responsible for collecting and analyzing departmental data. Uses relevant data to generate reports and identify trends.

    · Provides regular reporting to support Key Performance Indicators

    · Partners with department leaders to outline specific data needs.

    · Reviews physician order errors and resolves in a timely manner

    · Coordinates with internal teams and provider offices to ensure timely corrections

    · Actively participates in training sessions, group, and 1:1 meetings on a regular basis


    COMPETENCIES

    · Exceptional organizational skills and flexibility to handle multiple tasks.

    · Strong critical thinking and problem solving skills with an attention to detail.

    · Ability to adapt to change with a positive attitude.

    · Effective communication skills, both verbal and written

    · Strong interpersonal skills

    · Ability to articulate findings to all levels of management

    · Customer service focused with a pleasant phone demeanor

    · Prior experience assisting clients with phone inquiries

    · Team Player


    REQUIRED QUALIFICATIONS

    · Bachelor’s degree preferred (will consider candidates with comparable experience)

    · Minimum of 2 years’ operations experience, preferably in a healthcare setting

    · Excellent Microsoft office skills – Advanced Excel skills

    · Ability to learn new computer systems, quickly.

    · Experience with HealthWyse a plus!

    Apply
  • Scheduler

    OVERVIEW

    This position will be responsible for coordinating with case managers and nurses to schedule visits with patients.


    RESPONSIBILITIES

    · Run daily reports.

    · Review and sort paperwork.

    · Work closely with Program Manager, Case Coordinators and Program RN’s.

    · Assist in the training of new staff members in that department as well as supporting the current staff members.

    · Update information in the company database.

    · Answer phone calls and return missed calls promptly.

    · Send and retrieve faxes.

    · Multi-tasks in various computer applications to gather nurses and client’s information.

    · Verifies data entry to ensure accuracy of imported/keyed data.

    · Performs related duties as required or as assigned by Team Leader and Supervisor.

    · Performs other activities and duties as deemed necessary.


    COMPETENCIES

    · Effective communication skills (verbal and written), documentations skills, interpersonal skills, and problem-solving skills

    · Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively in teams

    · Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

    · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    · Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

    · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    · Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    · Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    · Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    · Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


    REQUIRED QUALIFICATIONS

    · Excellent organizational skills with an attention to detail

    · Good analytical skills and a high degree of accuracy

    · Proficiency in Windows environment, with emphasis on Word and Excel

    · Effective written and verbal communication skills

    Preferred Education and Experience

    · Associates Degree or higher

    Apply
  • QI/CA Nurse

    OVERVIEW

    The QI/CA Nurse conducts and coordinates quality assurance and improvement activities through a collaborative approach with Clinical Management. QI/CA Nurses are responsible for monitoring, measuring, and evaluating clinical documentation and outcomes, as well as identifying opportunities for improvement of services and outcomes at Nizhoni Health. The QI/CA Nurse promotes communication and collaboration throughout the organization with the purpose of driving an effective quality assurance program.


    RESPONSIBILITIES

    · Responsible for performing quality clinical focus audits on an ongoing basis as determined by Quality Improvement leadership.

    · Analyzes and monitors clinical documentation to identify trends and recommend improvements to quality.

    · Recognizes critical issues and communicates immediately to the Clinical Management.

    · Completes analysis of data to produce statistical information.

    · Assists in the development of processes and procedures to ensure quality patient services and compliance of professional standards.

    · Assumes responsibility for personal growth and development and maintains and upgrades professional knowledge and practice skills through attendance and participation in continuing education, including mandatory in-service programs offered by the agency.

    · Participates in clinical and/or departmental meetings as requested.

    · Adhere to HIPPA laws and maintains patient confidentiality at all times.

    · Performs other activities and duties as deemed necessary.


    QUALIFICATIONS

    · Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    · Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    · Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

    · Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    · Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.


    EDUCATION

    · Graduate of an accredited school of professional nursing.

    · Is currently licensed as an RN through the State Board of Nursing and meets one of the following criteria:

    · RN with a Bachelor’s degree in nursing and one year of related working experience

    · RN with a diploma or associate’s degree with two years related work experience

    · Complies with accepted professional standards and principles.


    EXPERIENCE

    · Knowledge of Home Health Agency policies and principles

    · 1-2 years’ experience in a home health environment

    Apply
  • Physicians Orders Outreach Representative


    OVERVIEW

    The responsibility of the Physicians Orders Outreach Representative will contribute to the department and help ensure home healthcare documentation between our clinicians and providers are received in a timely manner to ensure the best plan of care is provided to our patients while meeting regulatory compliance guidelines. As an outreach representative of the department, you will be responsible for making outbound calls to multiple physician offices as follow up to outstanding orders to ensure we receive necessary signatures in a timely manner.


    RESPONSIBILITIES

    · Meet and exceed daily, weekly and monthly performance goals.

    · Consistently provide exceptional customer service.

    · Problem solve to see issues through to resolution.

    · Document details clearly and effectively.

    · Identify errors and share ideas for solutions with team members.

    · Actively participates in training sessions, group, and 1:1 meetings on a regular basis.

    · Answer incoming department calls.

    · Effectively communicate process issues and opportunities to direct manager or team lead.

    · Adhere to HIPPA laws and maintain patient confidentiality at all times.

    · Perform other activities and duties as deemed necessary.


    COMPETENCIES

    · Effective communication skills (verbal and written)

    · Strong attention to detail

    · Demonstrated problem solving skills to identify and resolve issues in a timely manner

    · Ability to multi task in a fast paced environment

    · Friendly phone demeanor

    · Strong organizational skills

    · Ability to learn new computer systems quickly

    · Flexibility and willingness to change as business needs change within the division

    · Team Player


    REQUIRED QUALIFICATIONS

    · Associate degree or equivalent in related work experience

    · Minimum of one (1) years’ experience in a call center environment, healthcare preferred.

    · Strong Microsoft Office skills – including Excel

    · Ability to learn new computer systems, quickly

    Apply
  • Intake RN


    OVERVIEW

    The Intake RN at Nizhoni will be responsible for tracking all active hospitalized clients from multiple referral sources. We are looking for an organized, effective communicator that thrives in a fast paced organization.


    RESPONSIBILITIES

    · Take patient referrals on active clients that are hospitalized.

    · Calling hospitals and other clinical facilities to get updates on hospitalized clients and to obtain discharge paperwork and any other documents that may be needed.

    · Completes transfer OASIS.

    · Establish positive relationship with referral sources through telephone conversations.

    · Communicates to appropriate Clinical Managers and/or ACD’s regarding client transfers or Resumptions of care

    · Checks client’s insurance.

    · Runs daily reports and follows up as needed.

    · Answer phone calls and return missed calls promptly.

    · Works closely with the MMIS Department to obtain insurance authorization.

    · Adhere to HIPAA laws and maintain patient confidentiality at all times.

    · Participate in appropriate continuing education, committee, and meetings as may be requested and/or required by their immediate supervisor.

    · Send and retrieve faxes.

    · Multi-tasks in various computer applications to gather nurses and client’s information.

    · Verifies data entry to ensure accuracy of imported/keyed data.

    · Performs related duties as required or as assigned by Team Leader and Supervisor.

    · Performs other activities and duties as deemed necessary.

    · Assists with Intake department on day to day operation when needed.


    COMPETENCIES

    · Effective communication skills (verbal and written), documentations skills, interpersonal skills, and problem-solving skills

    · Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively in teams

    · Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

    · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    · Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    · Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

    Apply
  • Intake Representative


    OVERVIEW

    The Intake Representative is responsible for processing referrals for home care services from multiple referral sources and obtaining all required documentation to process the referral accurately and in a timely manner.


    RESPONSIBILITIES

    · Coordinates patient intake and completes referral information including intake data and essential background information.

    · Receives telephone calls for all inquiries/referrals and provides accurate information; returns missed calls promptly.

    · Develops and maintains positive working relationship with referral sources.

    · Proactively communicates with Doctors to obtain orders and required documentation.

    · Collaborates with appropriate Clinical Staff regarding referrals.

    · Maintains current and accurate referral logs for management review.

    · Verifies patient insurance and partners with the MMIS Department to obtain insurance authorization.

    · Monitors email regularly throughout the day and responds to all emails promptly.

    · Send and retrieve faxes.

    · Utilizes various computer applications to gather nurses and client’s information and updates as needed.

    · Assists in obtaining face to face documentation as needed.

    · Adheres to HIPAA laws and maintain patient confidentiality at all times.

    · Participate in appropriate continuing education, committee, and meetings as may be requested and/or required by their immediate supervisor.

    · Performs other activities and duties as deemed necessary.


    COMPETENCIES

    · Effective communication skills, both verbal and written

    · Good analytical skills and a high degree of accuracy

    · Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively in teams

    · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    · Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


    REQUIRED QUALIFICATIONS

    · Associate’s degree or equivalent in related work experience

    · Knowledge of Medical terminology

    · Proficiency in Windows environment, with emphasis on Word and Excel

    Preferred Education and Experience

    · LPN, MAP Certified, or Medical Assistant Certification

    · Familiarity with Medicare, Medicaid, managed care guidelines preferred

    Apply
  • Intake Coding Specialist

    OVERVIEW

    The ç is an assertive, effective communicator who works efficiently among the Intake Team. This role will assign appropriate diagnostic codes to individual patient information. Responsible for data retrieval, analysis, and claims processing. The perfect candidate will respect and promote the mission, values and vision of Nizhoni Health.


    ABOUT THE POSITION

    · Abstracts pertinent information from patient’s discharge summary and instructions provided by the referring facilities.

    · Seeks additional information as needed from the referral source to ensue complete referral information.

    · Enters referral information into EHR system(s).

    · Assigns accurate ICD-10 codes following Home Care coding guidelines.

    · Queries physicians when code assignments are not straightforward or documentation in the record is inadequate, ambiguous, or unclear for coding purposes.

    · Keeps abreast of coding guidelines and reimbursement reporting requirements.

    · Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association and adheres to official coding guidelines.

    · Contacts the physician to verify home care orders and physician signature of plan of care.

    · Tracks data as assigned.

    · Performs other duties as assigned by supervisor.

    · Assists the Intake department with day to day operations when needed.


    BEHAVIORS AND COMPETENCIES

    · Effective communication skills (verbal and written), documentations skills, interpersonal skills, and problem-solving skills

    · Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively in teams

    · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    · Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    · Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.


    EDUCATION, EXPERIENCE AND SKILLS

    · Credentialed as a Certified Coding Specialist.

    · ICD-9/ ICD-10 coding experience in home health.

    · At least one-year coding experience in Home Health

    · Minimum 1-year experience in a computerized office environment and knowledge/ familiarity with Home Health.

    · Ability to communicate in a manner that is understandable to the staff and public verbally and in writing.

    · Associate’s degree preferred.

    · Familiarity with OASIS-C preferred.

    Apply
  • Health care Operations Manager


    JOB OVERVIEW

    The Health care Operations Manager will be a strong leader in our Physicians Orders Department. The Health care Operations Manager is effective in implementing and monitoring process and procedures for home health care documentation between our clinicians and physicians. The individual in this management role will ensure the consistent delivery of quality data entry and customer service in well organized and cost effective manner. Respects and promotes the mission and culture of Nizhoni Health.


    RESPONSIBILITIES

    · Train Physicians Orders employees on daily work activities. Provide timely, regular feedback and corrective action counseling for direct staff.

    · Drive Process improvement through utilization of new technologies to scale operations.

    · Manage the integration of new applications and configure reports to address business challenges.

    · Assist staff with resolution to specific account issues, timely signature and outreach issues.

    · Identify trends and issues impacting billing efficiency and performance. Provide feedback and work collaboratively with billing, management, and clinical operation teams to meet corporate and departmental goals.

    · Communicate regularly with corporate management to ensure processes align with company goals.

    · Monitor processes across multiple databases ensuring all work is captured and completed within expected timelines. Adjust processes to meet optimal outcomes.

    · Delegate work to ensure all department responsibilities are met within defined turnaround times.

    · Adhere to HIPAA laws and maintain patient confidentiality at all times.

    · Ad hoc projects as requested


    COMPETENCIES

    · Effective communication skills (verbal and written), documentations skills, interpersonal skills, and problem-solving skills

    · Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively with teams

    · Ability to dive into large volumes of data and develop actionable insights for business improvement

    · Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

    · Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    · Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

    · Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    · Interpersonal Skills – Demonstrates effective conflict resolution skills, and a high level of emotional intelligence.

    · Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; actively participates in meetings.

    · Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    · Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.


    REQUIRED QUALIFICATIONS

    · 4-year degree or equivalent work experience

    · Strong hands on knowledge of all aspects of Physician order collection and regulations

    · Excellent critical thinking and problem solving skills with an attention to detail.

    · Exceptional written and verbal communication skills with a proven ability to interact effectively with a variety of internal and external stakeholders.

    · Demonstrated ability to effectively manage a highly interdependent team in a healthcare environment.

    · Ability to take initiative, be flexible, and embrace / manage change.

    · Proficient in Microsoft Office Suite, EHR/Billing applications such as Netsmart and Healthwyse. Ability to learn new computer systems as required.

    Apply
  • Medical Records Assistant


    POSITION SUMMARY

    The Medical Records Assistant creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer. The Medical Records Assistant will be trained in all positions held within the sub-departments to ensure they can cover all positions when needed.


    RESPONSIBILITIES

    · Receives and files admission paperwork.

    · Receives and mails discharge and transfer information to the appropriate providers.

    · Maintains record availability by processing charts into the department; using chart mark off procedures; facilitating cart location activities.

    · Upholds quality results by following hospital standards.

    · Ensures that all medical documentation is being filed appropriately.

    · Uploads paper documents into new computer system.

    · Performs additional duties and responsibilities as deemed necessary.


    COMPETENCIES

    · Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    · Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    · Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

    Apply
  • Home Health Aide Coordinator

    POSITION SUMMARY:

    HHA Coordinator coordinates activities for all home health aide services and serves as a liaison between contract agency Placement Coordinators and Nizhoni Clinical staff.

    RESPONSIBILITIES:

    • Coordinates service requests and changes with contract agency.
    • Notifies contract agency of service requests or changes
    • Notifies Nizhoni staff of confirmed services
    • Demonstrate the value of the client’s care between patients, families, contract agency and clinicians
    • Engage contract agencies with effective working relationships and constant communication
    • Notifies Clinical Manager of patient complaints, grievances, and HHA concerns reported
    • Notifies Nizhoni clinical staff when absent visits, patient / family refusal of service reported
    • Inspire growth within the group, and take appropriate steps to mediate any problems which arise
    • Synchronizes HHA introductions and supervisions
    • Review Plan of Care for accuracy and compliance, service reasonable and necessary
    • Assist Clinical Manager with liaison activities with contract agency
    • Performs other duties as assigned and complies with all policies and procedures of the agency and other regulations
    • Attends committee meetings
    • Attends Nizhoni orientations to discuss nurse’s role involving HHA
    • Attend Contract Agency meetings if indicated for presentation of service/requirements
    • Participates in self-competence and the agency’s performance improvement programs

    COMPETENCIES:

    • Effective communication skills (verbal and written), documentations skills, interpersonal skills, and problem-solving skills
    • Demonstrates organizational and assertiveness skills, flexibility and ability to work effectively in teams
    • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
    • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    REQUIRED QUALIFICATIONS:

    • Excellent Leadership skills
    • Good verbal communication
    • Proficient data entry and written communication skills
    • Ability to work in a fast paced environment

    PREFERRED EDUCATION AND EXPERIENCE

    • High school diploma required, Bachelor’s Degree preferred.
    • Two (2) years’ experience in a scheduling position


    Apply
  • Licensed Practical Nurse (LPN)

    SUMMARY:

    The LPN administers skilled nursing care to patients requiring professional nursing services and teaches and supervises the family as well as other members of the nursing team. These services are performed in accordance with physician’s orders, under the direction and supervision of the Clinical Director and the Clinical Manager, and in compliance with applicable laws, regulations and the policies of the organization.

    RESPONSIBILITIES:

    • Seeks and obtains sufficient information necessary to function effectively in the health care setting where assigned
    • Provides professional nursing care by utilizing all elements of nursing process
    • Assesses and evaluates patient’s status by reviewing and implementing the plan of care and regularly re-evaluating the patient needs
    • Administers medication and treatments as prescribed by the physician
    • Initiates and applies appropriate preventative, therapeutic and rehabilitative nursing procedures and techniques and maintains communication regarding patient care with the physician, supervisory personnel and other professional staff involved in patient care
    • Completes, maintains and submits accurate and relevant clinical notes regarding patient's condition and care given
    • Uses supplies and equipment effectively and efficiently and maintains equipment per agency policy
    • Assist the patient with the activities of daily living and facilitates the efforts towards self-sufficiency and independence
    • Teaches the patient with the family self-care techniques as appropriate. Provides medication, diet and other instructions as ordered by the physician and recognizes and utilized opportunities for health counseling with the patients and families
    • Provides and maintains a safe environment for the patient
    • Identifies and discusses with the clinical case manager the need for involvement of other members of the health team such as the home health aide, physical therapist, social worker, etc
    • Cooperates with other agencies providing nursing or related services to provide continuity of care and to implement a comprehensive care plan
    • Assists the patient's family and other health care personnel in providing continuity of care
    • Supervises and teaches ancillary personnel and delegates responsibilities when required
    • Performs within the limits of preparation and experience
    • Accepts responsibility of assignment to perform a specialized procedure only when qualified with specialty training, proven competency, clinical background and expertise in the specialty area

    REQUIRED QUALIFICATIONS:

    • A graduate of an accredited school of professional nursing
    • Currently licensed as an LPN through the Massachusetts State Board of Nursing
    • Complies with accepted professional standards and principles
    • Possesses and maintains good physical stamina
    • Must be a licensed driver with an automobile that is insured in accordance with state and or organization requirements and is in good working order, or other reliable means of transportation
    • Possesses and maintains current CPR certifications
    • Has excellent observation, good nursing judgement and good oral and written communication skill
    • Self-directed with the ability to work with little supervision
    • Flexible and cooperative in fulfilling role obligation
    Apply
  • Revenue Cycle Analyst

    If you are you ready to be remarkable and change home health care…take the opportunity to grow professionally with our inspiring team.


    WHO WE ARE

    Nizhoni Health provides an innovative team approach to home health services. We enable our patients with the most acute needs—those who experience chronic illnesses, psychiatric issues, or lengthy recovery processes to have more productive lives within their own home settings. By coordinating care with our patients’ existing medical providers, we can improve outcomes, reduce readmissions and control costs. As a leader in home care our agency connects with over 3000 patients throughout Massachusetts.

    Whether it is a clinical or administrative position at our innovative high-growth organization we all share the same value; provide superior service across the spectrum of care.

    JOB OVERVIEW

    The Revenue Cycle Analyst supports a high energy, assertive Revenue Department. The individual filling this position will be an ambitious hands-on problem solver, and effective communicator that will support the achievements of your team. The role includes the following: insurance verifications, billing, posting payments, following up on denials and collections.

    ABOUT THE JOB

    • Verify patients’ insurance and benefits under the plan, including authorization requirements.
    • Verify accurate and timely billing of home health care services (weekly, bi-weekly, and/or monthly).
    • Ability to comprehend, and work with various payers’ remittance advices/explanations of benefits.
    • Understand the reason for denials or partial payments on remittance advices/explanations of benefits.
    • Research denials and partial payments to determine if further action is needed.
    • Research payers’ payment policies when necessary.
    • Contact payers and patients to obtain payment on outstanding accounts.
    • Navigate through software systems efficiently.
    • Correct and rebill claims after research has been completed.
    • Notify appropriate parties if payment is not received or payer fails to respond.
    • Document results of any research done regarding verification, billing, and collections.
    • Record information about financial status of accounts and status of collection efforts.
    • Prepare collections reports.
    • Request timely adjustments and write offs.
    • Assist with related special projects and perform other related duties as assigned by management.
    • Adhere to all regulatory home health services compliances.
    • Adhere to agency’s policies and procedures

    BEHAVIORS AND COMPETENCIES:

    • Demonstrate organizational and assertiveness skills, flexibility and ability to work effectively in teams, task oriented, ability to meet deadlines, ability to multi task.
    • Proficient written communication skills. Write clearly and informatively; present numerical data effectively; able to read and interpret written information.

    EDUCATION, EXPERIENCE AND SKILLS:

    • Intermediate level in Microsoft Office – Excel, Word, Outlook.
    • Strong organizational, problem-solving, and analytical skills. Acute attention to detail.
    • Proven ability to handle multiple projects and meet deadlines.
    • Strong interpersonal skills. Ability to effectively communicate with people at all levels. Demonstrate ability to calculate figures and amounts such as payer allowance and patient. responsibility. Ability to understand and follow written and verbal instructions.
    • Ability to perform diversified clerical functions and basic accounting procedures.
    • Associate’s degree required, Bachelor’s Degree preferred or equivalent experience of one to two years.
    • Previous healthcare Revenue (Accounts Receivable) experience preferred.

    Nizhoni Health is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law.


    Apply
  • HELPDESK ENGINEER

    SUMMARY:

    The Helpdesk Engineer is a vital member of the IT Infrastructure team at Nizhoni Health. You will be responsible for providing user support and customer service on company supported applications and platforms. The Helpdesk Engineer will also participate in the testing and deployment of new IT solutions and system updates.

    COMPETENCIES:

    • Strong verbal and written communication skills
    • Demonstrates organizational skills, planning and time management, and attention detail
    • Knowledge of one or more of the following solutions:
      • Enterprise Healthcare software suites a plus
      • Expert knowledge of Microsoft Windows and Office solutions
      • Functional knowledge of Apple MacBook and iPad products
      • Printing, scanning, and FAX peripheral devices
      • Avaya telephone & Polycom conferencing solutions
    • Help Desk Support applications:
      • EX: Solarwinds Help Desk, Heat, Remedy, Zenworks
      • Knowledge of one or more of the following solutions:
        • Microsoft Exchange & Active Directory
        • Citrix application publishing
        • Basic networking
        • Microsoft Server OS
        • Microsoft SCCM
    • Familiar with a BYOD environment and the problems associated

    RESPONSIBILITIES:

    • Respond to requests for technical assistance via phone, video conferencing, electronically, and in person
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Identify and escalate situations requiring urgent attention
    • Logging all help desk interactions
    • Creating and updating IT solutions and procedures documentation
    • Mentor junior team members in IT procedures and policies
    • Work with senior level staff on special projects
    • Stay current with system information, status, and updates
    • Performs other activities and duties as deemed necessary

    QUALIFICATIONS:

    • A high school diploma or GED is required
    • An associate or bachelor’s degree in Information Technologies is preferred
    • A+ and other IT certifications are preferred
    Apply
  • DESKTOP ENGINEER

    SUMMARY:

    The Desktop Engineer will build, test, and deploy new IT desktop solutions, associated application deployments and system updates. The Desktop Engineer is will also participate in providing user support and customer service on company supported applications and platforms.

    COMPETENCIES:

    • Strong verbal and written communication skills
    • Demonstrates organizational skills, planning and time management and attention detail
    • Wintel desktops, laptops, and handheld devices
    • Microsoft Windows and Office solutions in a Windows Active Directory environment
    • Apple products:
      • EX: MacBook, iPad, iPhone
    • Working knowledge of SCCM deployment and image creation procedures
    • Expert level knowledge of imaging software
      • EX: SCCM, Acronis, Smartdeploy, FOG, Symantec GHOST
    • Inventory control
    • Help Desk Support applications:
      • EX: Solarwinds Help Desk, Heat, Remedy, Zenworks
    • Knowledge of one or more of the following solutions:
      • Microsoft Exchange
      • Active Directory
      • Powershell
      • GPO
      • Citrix application publishing
      • Microsoft Server OS
      • Virtualization technologies
      • Avaya telephony
      • Polycom conferencing solutions
    • Knowledge of one or more of the following medical solutions a plus:
      • Enterprise Healthcare software suites
      • Ex: Nightingale, HealthWyse, AllScripts …

    RESPONSIBILITIES:

    • Create and maintain “Golden Image” solutions for both baseline and department-level deployments
    • Manage Anti-virus solution
    • Manage SCCM environment for patch management
    • Work with device manufacturers on driver and other vendor provided software solutions for optimum device performance
    • Maintain proper inventory levels for all device types at various locations
    • Provide KPI data to management on device usage, patch deployment, anti-virus attacks and other areas.
    • Respond to requests for technical assistance via phone, video conferencing, electronically and in person
    • Research questions using available information resources
    • Identify and escalate situations requiring urgent attention
    • Creating and updating IT solutions and procedures documentation
    • Stay current with system information, status, and updates
    • Performs other activities and duties as deemed necessary

    REQUIRED QUALIFICATIONS:

    • A high school diploma or GED is required
    • MCP certification or equivalent required
    • An associate or bachelor degree in Information Technologies is preferred
    • MCSE or other IT certifications are preferred
    Apply
  • Physical Therapist (PT)

    AREA:

    Springfield, South Shore, North Shore and Boston

    SUMMARY:

    We are seeking Physical Therapists to provide in-home therapy to our patients. Please apply if you possess strong clinical skills, enjoy flexibility in your work schedule and enjoy working in an autonomous work setting.

    RESPONSIBILITIES:

    • Evaluate the patient's rehabilitative status and participate in the development of the total plan of care
    • Initiate physical therapy program and instruct other personnel in certain phases of physical therapy with which they may work with a patient
    • Prepare and submit clinical notes and progress summaries based on the attainment of goals
    • Teach and instruct patient and/or family members where applicable

    REQUIRED QUALIFICATIONS:

    • Possess a graduate degree in Physical Therapy from an accredited University
    • Valid license to practice Physical Therapy within the state of Massachusetts
    • Possess and maintains current CPR Certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License
    • Self-directed with the ability to work with arm’s length supervision
    • Possess excellent observation, great oral and written communication, as well as strong organizational skills

    Apply
  • Physical Therapy Assistant (PTA)

    AREA:

    South Shore and Boston

    SUMMARY:

    Seeking experienced Physical Therapy Assistants to provide in home therapy to clients. Candidates must possess strong clinical knowledge and be proficient in performing head-to-toe assessments. If you are interested in working with dedicated colleagues in a professional setting please apply.

    RESPONSIBILITIES:

    • Provides direct physical therapy according to directions of Physical Therapist and in accordance to the patient's plan of care
    • Directs and aids patients in active and passive therapeutic exercises and utilizes physical agents
    • Prepare and submit clinical notes and progress summaries

    REQUIRED QUALIFICATIONS:

    • Graduate of an accredited Physical Therapy Assistant program with either an Associate Degree in science or applied science with is approved by the APTA (American Physical Therapy Association)
    • Valid Massachusetts Physical Therapy Assistant license
    • Possess and maintain current CPR certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License and reliable transportation

    Apply
  • Speech Language Pathologist (SLP)

    AREA:

    Boston, Framingham, North Shore, South Shore

    SUMMARY:

    Nizhoni Health, a home health care agency, is seeking fun, energetic and compassionate Speech Therapists to provide in-home therapy to our clients. Please apply if you possess strong clinical skills, enjoy flexibility in your work schedule and enjoy working in an autonomous work setting.

    RESPONSIBILITIES:

    • Evaluate the patient's rehabilitative status and participate in the development of the total plan of care
    • Initiate occupational therapy program and instruct other personnel in certain phases of occupational therapy with which they may work with a client
    • Prepare and submit clinical notes and progress summaries based on the attainment of goals
    • Teach and instruct client and/or client’s family members where applicable.

    REQUIRED QUALIFICATIONS:

    • Possess a graduate degree in Speech Therapy from an accredited University
    • Valid license to practice Speech Therapy within the state of Massachusetts
    • Possess and maintains current CPR Certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License
    • Self-directed with the ability to work with arm’s length supervision
    • Possess excellent observation, great oral and written communication as well as strong organizational skills
    Apply
  • Occupational Therapist (OT)

    AREA:

    South Shore/Boston


    SUMMARY:

    Seeking fun, energetic and compassionate Occupational Therapists to provide in-home therapy to our patients. Please apply if you possess strong clinical skills, enjoy flexibility in your work schedule and enjoy working in an autonomous work setting.

    RESPONSIBILITIES:

    • Evaluate the patient's rehabilitative status and participate in the development of the total plan of care
    • Initiate occupational therapy program and instruct other personnel in certain phases of occupational therapy with which they may work with a client
    • Prepare and submit clinical notes and progress summaries based on the attainment of goals
    • Teach and instruct patient and/or patient’s family members where applicable


    REQUIRED QUALIFICATIONS:

    • Possess a graduate degree in Occupational Therapy from an accredited university
    • Valid license to practice Occupational Therapy within the state of Massachusetts
    • Possess and maintains current CPR Certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License
    • Self-directed with the ability to work with arm’s length supervision
    • Possess excellent observation, great oral and written communication as well as strong organizational skills
    Apply
  • Registered Nurse (RN)

    AREA:

    Lawrence, Stoughton, Somerville, Boston, Harvard and Westfield

    SUMMARY:

    Seeking nurses to complete in-home visits. Candidates must possess strong clinical knowledge and be proficient in performing head-to-toe assessments. If you are interested in working with dedicated colleagues in a professional setting, please apply.

    RESPONSIBILITIES:

    The RN administers skilled nursing care to patients requiring professional nursing services and teaches and supervises the family and other members of the nursing team. These services are performed in accordance with physician’s orders in order to promote and restore patients’ health. Ideal candidates will have excellent verbal and written communication skills. Nurses must submit all clinical documentation electronically through our EHR.

    REQUIRED QUALIFICATIONS:

    • Valid MA Registered Nursing License
    • Minimum of one year clinical experience
    • Home care experience (preferred but not required)
    • Psychiatric nursing experience (preferred but not required)
    • Current CPR Certification (Online CPR cards are not accepted without validation of hands-on skills session)
    • Valid Driver's License & reliable transportation
    • Bilingual in Spanish (preferred but not required)
    Apply