Nizhoni Health Systems

Here are some of the positions currently available with Nizhoni Health. To apply, you can email your resume and cover letter to careers(at)nizhonihealth.com, or fax it to (617) 284-5930.

  • IT Service Desk Manager

    SUMMARY:

    The IT Service Desk Manager (“ITSDM”) role is to manage service integration and operations of the Service Desk. The ITSDM is expected to take responsibility for the actions, decisions, outcomes, goals and performance related to IT services and ServiceDesk team members from Technical and Application staffs to Desktop Engineering staffs. The ITSDM will also contribute to problem resolution by giving in-person, hands-on support to end users at the device level. Typically reports to IT infrastructure Director.


    RESPONSIBILITIES:

    • Establish and enforce ServiceDesk service levels agreements in consultation with organization stakeholders to establish problem resolution expectations and timeframes.
    • Analyze performance of ServiceDesk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems.
    • Lead the development of the desktop engineering architectural roadmap to deliver efficient computing solutions to Nizhoni Health
    • Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
    • Provide Tier 1 and Tier 2 application support across various platforms inclusive of EHR systems
    • Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency
    • Work with mobile staff to determine reporting and operation requirements for support maintenance and optimization
    • Responsible for the internal user experience on Windows OS platforms
    • Strong demonstrated experience in end-user device technologies, security tools, desktop deployment and utilities related to desktop service
    • Evaluate, work with vendors and new technology, and test and create custom software distribution packages using PowerShell, MSI\MST technologies, InstallShield, AutoIT, Active Directory Group Policies and triggered scripts (login, logoff, … etc.
    • Proven expertise at the enterprise level in the management, design, development and deployment of Antivirus solutions, Encryption solutions, integrated desktop solutions including overall architecture for AD synchronization and policy management services
    • Train, coach, and mentor ServiceDesk Analysts and other junior staff


    REQUIRED QUALIFICATIONS:

    • Bachelor’s Degree in Computer Science or equivalent experience. Additional certifications may be required depending on business area supported. ITIL foundation certification or higher preferred
    • Preferred: Additional degrees, training, and/or certifications in the field of information systems—namely around the handling of sensitive information (such as HIPPA/HITECH and personally identifiable information
    • 5 to 7+ years of experience in Service Desk administration as well as desktop engineering.
    • Has practical knowledge of relevant technologies and familiarity with change control practices.
    • Deep-seated experience with desktop and server operating systems, including Microsoft Windows and Citrix.
    • Proven track record of developing and providing Service Level Agreements and Helpdesk deliverables
    Apply
  • Licensed Practical Nurse (LPN)

    SUMMARY:

    The LPN administers skilled nursing care to clients requiring professional nursing services and teaches and supervises the family as well as other members of the nursing team. These services are performed in accordance with physician’s orders, under the direction and supervision of the clinical Director and the Clinical Manager, and in compliance with applicable laws, regulations and the policies of the organization.

    RESPONSIBILITIES:

    • Seeks and obtains sufficient information necessary to function effectively in the Health care setting where assigned
    • Provides professional nursing care by utilizing all elements of nursing process.
    • Assesses and evaluates patient’s status by reviewing and implementing the plan of care and regularly re-evaluating the client needs.
    • Administers medication and treatments as prescribed by the physician.
    • Initiates and applies appropriate preventative, therapeutic and rehabilitative nursing procedures and techniques and maintains communication regarding patient care with the physician, supervisory personnel and other professional staff involved in patient care.
    • Completes, maintains and submits accurate and relevant clinical notes regarding client’s condition and care given.
    • Uses supplies and equipment effectively and efficiently and maintains equipment per agency policy.
    • Assist the client with the activities of daily living and facilitates the client’s efforts towards self-sufficiency and independence.
    • Teaches the client with the family self-care techniques as appropriate. Provides medication, diet and other instructions as ordered by the physician and recognizes and utilized opportunities for health counseling with the clients and families.
    • Provides and maintains a safe environment for the client.
    • Identifies and discusses with the clinical case manager the need for involvement of other members of the health team such as the home health aide, physical therapist, social worker, etc.
    • Cooperates with other agencies providing nursing or related services to provide continuity of care and to implement a comprehensive care plan.
    • Assists the client’s family and other health care personnel in providing continuity of care.
    • Supervises and teaches ancillary personnel and delegates responsibilities when required.
    • Performs within the limits of preparation and experience.
    • Accepts responsibility of assignment to perform a specialized procedure only when qualified with specialty training, proven competency, clinical background and expertise in the specialty area.

    REQUIRED QUALIFICATIONS:

    • A graduate of an accredited school of professional nursing
    • Currently licensed as an LPN through the Massachusetts State Board of Nursing
    • Complies with accepted professional standards and principles
    • Possesses and maintains good physical stamina
    • Must be a licensed driver with an automobile that is insured in accordance with state and or organization requirements and is in good working order, or other reliable means of transportation
    • Possesses and maintains current CPR certifications
    • Has excellent observation, good nursing judgement and good oral and written communication skill
    • Self-directed with the ability to work with little supervision
    • Flexible and cooperative in fulfilling role obligation
    Apply
  • HELPDESK ENGINEER

    SUMMARY:

    The Helpdesk Engineer is a vital member of the IT Infrastructure team at Nizhoni Health. You will be responsible for providing user support and customer service on company supported applications and platforms. The Helpdesk Engineer will also participate in the testing and deployment of new IT solutions and system updates.

    COMPETENCIES:

    • Strong verbal and written communication skills
    • Demonstrates organizational skills, planning and time management, and attention detail
    • Knowledge of one or more of the following solutions:
    • Enterprise Healthcare software suites a plus
    • Expert knowledge of Microsoft Windows and Office solutions
    • Functional knowledge of Apple MacBook and iPad products
    • Printing, scanning, and FAX peripheral devices
    • Avaya telephony & Polycom conferencing solutions
    • Help Desk Support applications:
      • EX: Solarwinds Help Desk, Heat, Remedy, Zenworks
      • Knowledge of one or more of the following solutions:
      • Microsoft Exchange & Active Directory
      • Citrix application publishing
      • Basic networking
      • Microsoft Server OS
      • Microsoft SCCM
    • Familiar with a BYOD environment and the problems associated

    RESPONSIBILITIES:

    • Respond to requests for technical assistance via phone, video conferencing, electronically, and in person
    • Diagnose and resolve technical hardware and software issues
    • Research questions using available information resources
    • Identify and escalate situations requiring urgent attention
    • Logging all help desk interactions
    • Creating and updating IT solutions and procedures documentation
    • Mentor junior team members in IT procedures and policies
    • Work with senior level staff on special projects
    • Stay current with system information, status, and updates
    • Performs other activities and duties as deemed necessary

    QUALIFICATIONS:

    • A high school diploma or GED is requireD
    • An associate or bachelor’s degree in Information Technologies is preferred
    • A+ and other IT certifications are preferred

    PHYSICAL DEMANDS:

    • Frequently required to stand
    • Frequently required to walk.
    • Continually required to sit.
    • Continually required to use hands and fingers.
    • Occasionally required climb, balance, bend, stoop, kneel or crawl.
    • Occasionally required to lift weights (more than 50 pounds)
    Apply
  • DESKTOP ENGINEER

    SUMMARY:

    The Desktop Engineer will build, test, and deploy new IT desktop solutions, associated application deployments, and system updates. The Desktop Engineer is will also participate in providing user support and customer service on company supported applications and platforms.

    COMPETENCIES:

    • Strong verbal and written communication skills
    • Demonstrates organizational skills, planning and time management, and attention detail
    • Wintel desktops, laptops, and handheld devices
    • Microsoft Windows and Office solutions in a Windows Active Directory environment
    • Apple products:
      • EX: MacBook, iPad, iPhone
    • Working knowledge of SCCM deployment and image creation procedures
    • Expert level knowledge of imaging software
      • EX: SCCM, Acronis, Smartdeploy, FOG, Symantec GHOST
    • Inventory control
    • Help Desk Support applications:
      • EX: Solarwinds Help Desk, Heat, Remedy, Zenworks
    • Knowledge of one or more of the following solutions:
      • Microsoft Exchange
      • Active Directory
      • Powershell
      • GPO
      • Citrix application publishing
      • Microsoft Server OS
      • Virtualization technologies
      • Avaya telephony
      • Polycom conferencing solutions
    • Knowledge of one or more of the following medical solutions a plus:
      • Enterprise Healthcare software suites
      • Ex: Nightingale, HealthWyse, AllScripts …

    RESPONSIBILITIES:

    • Create and maintain “Golden Image” solutions for both baseline and department-level deployments
    • Manage Anti-virus solution
    • Manage SCCM environment for patch management
    • Work with device manufacturers on driver and other vendor provided software solutions for optimum device performance
    • Maintain proper inventory levels for all device types at various locations
    • Provide KPI data to management on device usage, patch deployment, anti-virus attacks, and other areas.
    • Respond to requests for technical assistance via phone, video conferencing, electronically, and in person
    • Research questions using available information resources
    • Identify and escalate situations requiring urgent attention
    • Creating and updating IT solutions and procedures documentation
    • Stay current with system information, status, and updates
    • Performs other activities and duties as deemed necessary

    REQUIRED QUALIFICATIONS:

    • A high school diploma or GED is required
    • MCP certification or equivalent required
    • An associate or bachelor’s degree in Information Technologies is preferred
    • MCSE or other IT certifications are preferred

    PHYSICAL DEMANDS:

    • Frequently required to stand
    • Frequently required to walk.
    • Continually required to sit.
    • Continually required to use hands and fingers.
    • Occasionally required climb, balance, bend, stoop, kneel or crawl.
    • Occasionally/ required to lift/push light weights (more than 50 pounds)
    Apply
  • Physical Therapist (PT)

    AREA:

    Springfield, South Shore, North Shore and Boston

    SUMMARY:

    We are seeking Physical Therapists to provide in-home therapy to our clients. Please apply if you possess strong clinical skills, enjoy flexibility in your work schedule, and enjoy working in an autonomous work setting. We have open positions in the Boston, Worcester, North Shore, and South Shore areas.

    RESPONSIBILITIES:

    • Evaluate the client's rehabilitative status and participate in the development of the total plan of care
    • Initiate physical therapy program and instruct other personnel in certain phases of physical therapy with which they may work with a client
    • Prepare and submit clinical notes and progress summaries based on the attainment of goals
    • Teach and instruct patient and/or client's family members where applicable

    REQUIRED QUALIFICATIONS:

    • Possess a graduate degree in Physical Therapy from an accredited University
    • Valid license to practice Physical Therapy within the state of Massachusetts
    • Possess and maintains current CPR Certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License
    • Self-directed with the ability to work with arm’s length supervision
    • Possess excellent observation, great oral and written communication, as well as strong organizational skills

    Apply
  • Physical Therapy Assistant (PTA)

    AREA:

    South Shore and Boston

    SUMMARY:

    Seeking experienced Physical Therapy Assistants to provide in home therapy to clients. Candidates must possess strong clinical knowledge and be proficient in performing head-to-toe assessments. If you are interested in working with dedicated colleagues in a professional setting please apply.

    RESPONSIBILITIES:

    • Provides direct physical therapy according to directions of Physical Therapist and in accordance to the client’s plan of care
    • Directs and aids clients in active and passive therapeutic exercises and utilizes physical agents
    • Prepare and submit clinical notes and progress summaries

    REQUIRED QUALIFICATIONS:

    • Graduate of an accredited Physical Therapy Assistant program with either an Associate Degree in science or applied science with is approved by the APTA (American Physical Therapy Association)
    • Valid Massachusetts Physical Therapy Assistant license
    • Possess and maintain current CPR certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License and reliable transportation

    Apply
  • Speech Language Pathologist (SLP)

    AREA:

    Boston, Framingham, North Shore, South Shore

    SUMMARY:

    Nizhoni Health, a home health care agency, is seeking fun, energetic, and compassionate Speech Therapists to provide in-home therapy to our clients. Please apply if you possess strong clinical skills, enjoy flexibility in your work schedule, and enjoy working in an autonomous work setting.

    RESPONSIBILITIES:

    • Evaluate the client's rehabilitative status and participate in the development of the total plan of care
    • Initiate occupational therapy program and instruct other personnel in certain phases of occupational therapy with which they may work with a client
    • Prepare and submit clinical notes and progress summaries based on the attainment of goals
    • Teach and instruct client and/or client’s family members where applicable.

    REQUIRED QUALIFICATIONS:

    • Possess a graduate degree in Speech Therapy from an accredited University
    • Valid license to practice Speech Therapy within the state of Massachusetts
    • Possess and maintains current CPR Certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License • Self-directed with the ability to work with arm’s length supervision
    • Possess excellent observation, great oral and written communication, as well as strong organizational skills
    Apply
  • Occupational Therapist (OT)

    AREA:

    South Shore/Boston


    SUMMARY:

    Seeking fun, energetic, and compassionate Occupational Therapists to provide in-home therapy to our clients. Please apply if you possess strong clinical skills, enjoy flexibility in your work schedule, and enjoy working in an autonomous work setting. We have open positions in the Boston, Worcester, North Shore, and South Shore areas.

    RESPONSIBILITIES:

    • Evaluate the patient's rehabilitative status and participate in the development of the total plan of care
    • Initiate occupational therapy program and instruct other personnel in certain phases of occupational therapy with which they may work with a client
    • Prepare and submit clinical notes and progress summaries based on the attainment of goals
    • Teach and instruct patient and/or patient’s family members where applicable


    REQUIRED QUALIFICATIONS:

    • Possess a graduate degree in Occupational Therapy from an accredited university
    • Valid license to practice Occupational Therapy within the state of Massachusetts
    • Possess and maintains current CPR Certification
    • One year of appropriate experience preferred
    • Home care experience preferred (not required)
    • Valid Driver's License
    • Self-directed with the ability to work with arm’s length supervision
    • Possess excellent observation, great oral and written communication, as well as strong organizational skills
    Apply
  • Registered Nurse (RN)

    AREA:

    Lawrence, Stoughton, Somerville, Boston, Harvard and Westfield

    SUMMARY:

    Seeking nurses to complete in-home visits. Candidates must possess strong clinical knowledge and be proficient in performing head-to-toe assessments. If you are interested in working with dedicated colleagues in a professional setting, please apply.

    RESPONSIBILITIES:

    The RN administers skilled nursing care to patients requiring professional nursing services and teaches and supervises the family and other members of the nursing team. These services are performed in accordance with physician’s orders in order to promote and restore patients’ health. Ideal candidates will have excellent verbal and written communication skills. Nurses must submit all clinical documentation electronically through our EHR. Per diem nurses are required to complete 4 shifts per quarter.

    REQUIRED QUALIFICATIONS:

    • Valid MA Registered Nursing License
    • Minimum of one year clinical experience
    • Home care experience (preferred but not required)
    • Psychiatric nursing experience (preferred but not required)
    • Current CPR Certification (Online CPR cards are not accepted without validation of hands-on skills session)
    • Valid Driver's License & reliable transportation
    • Bilingual in Spanish (preferred but not required)
    Apply